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Last Updated: 23 April 2025

Terms and Conditions

Rental T's & C's

MY FULL HOUSE LTD TERMS AND CONDITIONS FOR SUPPLY OF HIRE EQUIPMENT SERVICES

PLEASE NOTE THAT THESE TERMS ARE USED WITH CONSUMERS AND IN CERTAIN AREAS DIFFERENT PROVISIONS APPLY TO EACH AS FOLLOWS:

BEFORE PLACING AN ORDER, THE HIRER SHOULD READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE ORDER.

THE HIRER'S ATTENTION IS DRAWN IN PARTICULAR TO THE SECTIONS CONCERNING MY FULL HOUSE' LIABILITY TO THE HIRER AND CANCELLATION.

General Terms and Conditions

1. Definitions

1.1 In each Contract, the following words and expressions shall, unless the context or circumstances require otherwise, have the meanings assigned to them below:

"Account" means the account in the name of the Hirer under which the Hirer can order the provision of Services;

"Additional Charges" means charges applicable to the provision of the Services which are charged in addition to the Charges including, as applicable, delivery costs, costs incurred in failed deliveries or collections, fuel, insurance charges, charges in respect of covering the cost of covering the damage of renting products and any other additional costs and expenses referred to in these Terms and Conditions;

"Business Day" means a day (other than a Saturday, Sunday or public or bank holiday) on which the banks are ordinarily open for business in the City of London;

"Cancellation Clause" means clause 13.3, 13.4 or 13.5 in the case of Consumer Hirers;

"Cancellation Date" means the date on which the Contract expires or is cancelled for whatever reason;

"Charges" means the charges set out in the Contract or if no charges are detailed in the Contract, MY FULL HOUSE standard charges for the relevant Services in force from time to time;

"Commencement Date" means the earlier of the date set out in the Contract, the date of the creation of an Account, if applicable or where no such dates apply, the day on which the hire of the Equipment commences under the Contract;

"Contract" means the contract for Services between MY FULL HOUSE and the Hirer created in accordance with clause 3.1;

"Equipment" means the items of equipment to be hired by the Hirer as listed in the Order, all substitutions, replacements or renewals of such equipment and all related accessories, manuals and instructions provided for it to be supplied as part of the Services;

"Event Outside MY FULL HOUSE' Control" means any act or event beyond MY FULL HOUSE' reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

2. Information about My Full House and contacting My Full House

2.1 The name, company registration number, registered office address and VAT number of the relevant MY FULL HOUSE company from which the Equipment will be hired is set out on the Contract.

2.2 If the Hirer has any questions or if the Hirer has any complaints, please contact MY FULL HOUSE. MY FULL HOUSE can be contacted by e-mailing info@myfullhouse.co.uk.

3. Formation of Contract and Commencement

3.1 The signature by both parties of a written agreement which these Terms and Conditions are attached or which refer to these Terms and Conditions or, if no written agreement has been entered into, the placing of an Order by the Hirer and the acceptance of such Order by MY FULL HOUSE in accordance with clause 4.2, shall form the basis of the Contract incorporating these Terms and Conditions.

3.2 The Contract shall commence on the Commencement Date agreed via e-mail or via other written communication and shall continue for the duration of the number of months set out in the e-mail or other written communication (unless cancelled early in accordance with the applicable Cancellation Clause) or if no period is set out in the Contract until the Contract is cancelled in accordance with the relevant Cancellation Clause ("Term").

4. Orders

4.1 Each Order placed by the Hirer during the Term will be an offer by the Hirer to purchase the Services on these Terms and Conditions.

4.2 A Contract will be formed between MY FULL HOUSE and the Hirer for the provision of Services set out in the Order, when MY FULL HOUSE confirm their acceptance of the Order by issuing an Order Acknowledgement to the Hirer.

4.3 The placing of any Order and/or the acceptance of delivery of the Equipment shall be conclusive evidence of the Hirer's acceptance of these Terms and Conditions. Any addition or amendment to any Order will create a new Order.

4.4 The Contract shall continue for the Hire Period unless terminated earlier in accordance with the applicable Cancellation Clause.

4.5 It is the Hirer's responsibility to ensure that each Order is accurate and complete and that the Equipment is suitable for the Hirer's requirements.

4.6 Nothing in these Terms and Conditions shall require MY FULL HOUSE to accept any Order placed by the Hirer. MY FULL HOUSE reserves the right to refuse to hire Equipment to the Hirer for any reason whatsoever at its sole discretion.

5. The Equipment

Right to Equipment and Return of Equipment

5.1 The Hirer acknowledges that the Equipment remains at all times the property of MY FULL HOUSE (or its supplier as applicable) and title and ownership shall not pass to the Hirer.

5.2 The Hirer has no right, title or interest in the Equipment except that it is hired to the Hirer in accordance with the terms of the Contract.

5.3 On termination of the Contract for whatever reason, all Equipment at such time in the possession of the Hirer shall immediately become due for return to MY FULL HOUSE. The Hirer grants, and will ensure that the owner of any third party premises grants, MY FULL HOUSE, its agents, employees and sub-contractors an irrevocable licence at any time to enter any premises where the Equipment is or may be stored in order to recover the Equipment.

Condition, Use and Storage of the Equipment

5.7 The Hirer:

(a) shall keep the Equipment in good repair and condition, (fair wear and tear only accepted) save that the Hirer shall not repair or allow any third party to repair the Equipment and shall notify MY FULL HOUSE immediately if any repair is necessary;

(b) shall where the Equipment requires electricity, ensure that the proper type of voltage is used;

(c) shall use the Equipment in compliance with all laws and applicable regulations including any health and safety legislation which relates to the use of the Equipment and in accordance with any operating and/or safety instructions provided to or supplied to the Hirer by MY FULL HOUSE;

6. Delivery

6.1 MY FULL HOUSE shall use reasonable efforts to deliver the Equipment to (the) agreed delivery location(s) during Working Hours on the date or within the period specified in the Order. Deliveries to Consumers will be no more than 30 days after the day on which the Contract is entered into.

6.2 If there is a delay in delivery or non-performance by MY FULL HOUSE, the Hirer may cancel the Contract if the Hirer has given 24 hours' notice to MY FULL HOUSE requiring the delivery and/or performance to be made and MY FULL HOUSE has not fulfilled the delivery and/or performance within that period.

7. Charges and Payment

7.1 The Hirer shall become liable to pay the Charges from the date of delivery pursuant to clause 6.6.

7.2 The Hirer shall pay the Charges and any Additional Charges for the hire of the Equipment in accordance with these Terms and Conditions.

7.3 MY FULL HOUSE will be entitled to vary the Charges and any Additional Charges at any time by giving written notice to the Hirer to reflect any variation in the cost of supplying the Equipment which arises as a consequence of:

(a) any variation in the Hirer's requirements for the Equipment;

(b) any information provided by the Hirer being inaccurate or incomplete; or

(c) any failure or delay by the Hirer in providing information.

8. Performance Failure

8.1 If MY FULL HOUSE fails to supply the Services (or any part thereof) and the failure was not caused by the Hirer and/or the Hirer's failure to comply with its obligations and restrictions under the Contract then, save as otherwise set out in the Contract, the Hirer shall be entitled (without prejudice to any other rights or remedies it may have):

(a) to require MY FULL HOUSE to remedy such breach by re-supplying the relevant Services at no additional charge; or

(b) to require MY FULL HOUSE to repay or credit to the Hirer that part of the Charges paid by the Hirer relating to the relevant Services that MY FULL HOUSE has failed to supply.

9. Damage Deposit

9.1 The hirer agrees to pay a deposit sum outlined within the initial application to MY FULL HOUSE for the commencement of this contract. The deposit will be held by MY FULL HOUSE until the contract is terminated after the full duration of the contract months (unless cancelled early in accordance with the applicable Cancellation Clause).

9.2 The Hirer shall be responsible for any damage to or loss of the Equipment in the following circumstances:

(a) theft of consumable goods;

(b) loss due to the dishonesty, wilful defect or negligence;

(c) loss of Equipment revealed only when an inventory is made or at collection;

(d) loss arising from civil disturbance; and/or

(e) loss occurring outside the UK and the Republic of Ireland.

10. Variation

MY FULL HOUSE may update these Terms and Conditions from time to time, for example, to comply with changes in the law or to take account of new ordering or payment processes or new products MY FULL HOUSE may offer. The Hirer must always check these Terms and Conditions prior to placing an Order to ensure that the terms which apply to that Order are understood.

11. General

11.1 If MY FULL HOUSE fails to insist that the Hirer performs any of its obligations under the Contract or if MY FULL HOUSE does not enforce its rights against the Hirer, or if MY FULL HOUSE delays doing so, that will not mean that MY FULL HOUSE has agreed not to enforce its rights against the Hirer and will not mean that the Hirer does not have to comply with those obligations.

11.2 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any term is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions and the Contract and any non-contractual obligations arising out of or in connection with them will be governed by English law.

12.2 MY FULL HOUSE and the Hirer both agree that the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions or the Contract (including in relation to any non-contractual obligations).

13. MY FULL HOUSE' Liability and Cancellation

13.1 MY FULL HOUSE' liability to Hirer

If MY FULL HOUSE fails to comply with these Terms and Conditions, MY FULL HOUSE shall be responsible for loss or damage the Hirer suffers that is a foreseeable result of such breach or MY FULL HOUSE' negligence. MY FULL HOUSE shall not be responsible for any loss or damage that is not foreseeable.

13.2 Use of Equipment

13.2.1 MY FULL HOUSE hires the Equipment to the Hirer on the basis that the Equipment is used only for private or non-commercial use. The Hirer must not use the Equipment for commercial purposes, and MY FULL HOUSE shall have no liability to the Hirer whatsoever for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 Automatic Cancellation of Contract

Subject to MY FULL HOUSE' and the Hirer's rights to cancel set out in the Contract, the Hire Period shall not exceed the contracted months, after which time the relevant Contract shall automatically end.

13.4 The Hirer's Rights to Cancel

13.4.1 The Hirer may cancel any Order for Services at any time before the Hire Period starts by sending written notice to MY FULL HOUSE to the following address My Full House Ltd, The reading room, Main Road, Easter Compton, BS35 5SJ or email: info@myfullhouse.co.uk.

For questions or support regarding these terms and conditions, please contact us at:

Email: info@myfullhouse.co.uk

Address: My Full House Ltd, The reading room, Main Road, Easter Compton, BS35 5SJ